Shipping & Delivery

Shipping cost

Our Standard Shipping is always free Australia-wide, no matter how much you spend. We also offer Express Shipping at checkout for just $8.

Delivery estimates

We dispatch your order from our Melbourne warehouse within 1-2 business days via Australia Post. Once your item ships, it'll be delivered to you in 2-6 business days with Standard Shipping, or 1-3 business days with Express Shipping. You will receive a Shipment Notification email with tracking information.

Delivery options

Deliveries may be left in a place deemed secure by the carrier. Signature on delivery is not required. In the case no one is attended at the address in time of the delivery, the carrier will leave a card advising you to schedule a new delivery or provide allocations for you to pick up at your local post office.

I need to change my shipping address

If you have not yet received your shipment notification you may be able to amend your details, please contact Jelli Customer Service via the Contact Us page promptly.

What happens if my delivery goes missing or is damaged?

In case of any problems with your delivery, Jelli will be in direct contact with the carrier to resolve the issue as quickly and with as little inconvenience to you as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please contact Jelli Customer Service within 2 business days from the delivery date via the Contact Us page.